Terms Of Service

Terms of Service – Matcha Kokoro

Overview

This website is operated by Matcha Kokoro Pty Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Matcha Kokoro Pty Ltd. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced here or linked throughout our site.

These Terms apply to all users of the site, including browsers, vendors, customers, and contributors of content. Please read carefully before using our website. If you do not agree, you may not access our site or services.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

  • By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction or have provided consent for your minor dependents to use this site.

  • You may not use our products for unlawful purposes or violate any applicable laws.

  • Any breach of these Terms may result in immediate termination of services.

2. General Conditions

  • We reserve the right to refuse service at any time.

  • Content (excluding credit card details) may be transferred unencrypted across networks. Credit card information is always encrypted.

  • You agree not to reproduce, duplicate, or exploit any part of our Service without express written permission.

3. Accuracy of Information

We do our best to ensure accuracy, but we do not guarantee that all information on this site is complete, current, or error-free. Use of material on this site is at your own risk.

4. Modifications to Service & Pricing

  • Product prices are subject to change without notice.

  • We may modify or discontinue the Service at any time without liability.

5. Products or Services

  • Some products may only be available online and may have limited quantities.

  • Colours and images are displayed as accurately as possible, but we cannot guarantee exact monitor display accuracy.

  • We may limit product availability by region or customer at our discretion.

  • Premium Ceremonial Single Cultivar Matcha is excluded from all sales or promotional offers, due to its limited availability and craftsmanship.

6. Accuracy of Billing & Account Information

We reserve the right to refuse or limit any order. Orders appearing to be placed by resellers/distributors may be restricted. You agree to provide complete and accurate account information and promptly update your details.

7. Optional Tools & Third-Party Links

We may provide access to third-party tools or links, offered “as is” and at your own risk. We are not responsible for third-party sites, materials, or services.

8. User Submissions & Feedback

By submitting comments, ideas, or feedback, you grant us unrestricted rights to use them without compensation. You may not post unlawful, defamatory, or harmful content.

9. Personal Information

Your personal information is governed by our Privacy Policy 

10. Errors, Omissions & Updates

We may correct errors, inaccuracies, or omissions at any time without prior notice, even after orders are submitted.

11. Prohibited Uses

You are prohibited from using our site for unlawful, harmful, or abusive purposes. Any such use may result in termination of service.

12. Disclaimer of Warranties & Limitation of Liability

Our Service and products are provided “as is” without warranties of any kind. We are not liable for damages, including but not limited to lost profits, lost data, or indirect losses. In jurisdictions where limitations are not permitted, our liability is limited to the maximum extent allowed by law.

13. Indemnification

You agree to indemnify and hold Matcha Kokoro Pty Ltd, its affiliates, officers, and employees harmless from claims arising from your breach of these Terms or violation of any law.

14. Severability

If any provision of these Terms is found unenforceable, the remainder remains valid.

15. Termination

We may terminate or suspend access to our Services at any time for violation of these Terms.

16. Entire Agreement

These Terms, along with our policies, constitute the entire agreement between you and Matcha Kokoro Pty Ltd.

17. Governing Law

These Terms shall be governed by the laws of Adelaide, Australia.

18. Changes to Terms of Service

You can review the latest version of these Terms at any time. We reserve the right to update them, and your continued use of the site constitutes acceptance.

19. Contact Information

Questions about these Terms can be directed to us at:
📧 hello@matchakokoro.com